Valheon Solutions Logo VALHEON SOLUTIONS
Effective Date: October 25, 2026 • Last Updated: October 25, 2026

Terms of Service

These Terms of Service ("Terms") govern your access to and use of websites, cloud SaaS platforms, educational technology applications, and custom software development services provided by Valheon Solutions LLC (operating as Valheon Solutions across valheonsolutions.com and valheon.com). By accessing our platforms or completing a purchase, you agree to these Terms.

1. Services Provided

Valheon Solutions provides three primary categories of products and services:

  • Cloud SaaS & EdTech Platforms: Subscription-based and free-tier online software applications, telemetry tools, and interactive learning platforms.
  • Custom Web & Software Development (Valheon Forge): Design, development, and deployment of custom websites, mobile ordering portals, and community GIS applications.
  • Enterprise IT & Systems Consulting: Technical advisory, systems engineering, and cybersecurity compliance services governed by project-specific Statements of Work (SOW).

2. Billing, Subscriptions & Payment Processing

  • Payment Processor: All credit card, debit card, and ACH payments are securely processed by Stripe, Inc. Charges will appear on your billing statement as VALHEON SOLUTIONS.
  • Recurring SaaS Subscriptions: Subscription plans bill automatically on a monthly or annual cycle as selected at checkout. You may cancel your subscription at any time prior to the next billing cycle by contacting Customer Support.
  • Adult Identity Verification: Certain educational platforms operated by Valheon Solutions process payment card verification strictly to confirm adult account eligibility in compliance with child online privacy standards, as disclosed at checkout on the respective platform.
  • Custom Development Invoices & SOW Milestones: Custom Valheon Forge web and software builds ($750 – $2,500) are governed by a fixed-scope Statement of Work (SOW) and billed via Stripe on a 50% upfront kickoff deposit / 50% upon launch milestone schedule. The rapid 48-to-72 hour build window commences after receipt of the 50% deposit and required client assets, and includes up to two (2) consolidated rounds of revisions plus Project Aegis™ security and accessibility verification.

3. Cancellation, Refund, Warranty & Support SLA Policy

  • SaaS Subscriptions: You may cancel a recurring subscription at any time. If you are dissatisfied with a SaaS subscription within the first 14 days of initial purchase, contact support@valheonsolutions.com for a full refund.
  • Custom Software Builds & 14-Day Defect Warranty: Upon final Milestone 2 payment of a custom Valheon Forge build invoice, full ownership of the custom website deliverables transfers to the client with zero mandatory monthly fees. Every custom build includes a 14-calendar-day post-launch defect warranty covering verifiable code bugs or broken links against the signed SOW at no charge.
  • Post-Launch Support Tiers & SLA Guardrails: Standard support hours are Monday – Friday, 9:00 AM – 5:00 PM EST (excluding Federal holidays) via support@valheonsolutions.com. Optional post-launch plans include: (a) Annual Domain, Edge SSL & Keep-Alive ($250/yr), which strictly covers annual standard domain renewal, Cloudflare Edge SSL/DNS monitoring, and up to four (4) minor text or price-list swaps per year (capped at 15 minutes per swap / 1.5 hours total annual labor; 3-business-day SLA); (b) Active Managed Growth Retainer ($149/mo), which includes up to two (2) hours per month of priority updates (1-business-day SLA); or (c) Ad-Hoc Engineering & Change Orders ($125/hr, 1-hour minimum) for any out-of-scope features, new pages, or additional revisions.

4. Acceptable Use & Intellectual Property

You agree not to misuse, reverse-engineer, scrape, or attempt unauthorized access to Valheon Solutions cloud platforms or APIs. Valheon Solutions retains all intellectual property rights in its proprietary SaaS platforms (including VALHEON™, Aegis, and P101).

5. Limitation of Liability & Disclaimer of Warranties

Our software and services are provided "as is" and "as available" without warranties of any kind, either express or implied. To the maximum extent permitted by law, Valheon Solutions LLC's total liability for any claim arising out of these Terms shall not exceed the total amount paid by you to Valheon Solutions in the twelve (12) months preceding the claim.

6. Governing Law & Contact Information

These Terms are governed by the laws of the State of North Carolina, without regard to conflict-of-law principles. For any questions or notices under these Terms, please contact:
Valheon Solutions LLC
Sanford & Research Triangle Corridor, North Carolina, USA
Email: support@valheonsolutions.com • Support Portal: valheonsolutions.com/contact